Lilykiss is fully committed to providing you with a flawless design process with the utmost attention to detail. If however any errors made on behalf of Lilykiss, they will be reprinted free of charge. It is the client's responsibility to supply then check all wording and layout to ensure it is correct before signing the authorisation on the final pdf, if errors are found after this sign off, we will have to charge the client for a reprint. It's why we are you to triple check your proofs. Colours may vary from screen to print so we recommend ordering a sample to check this before purchase as Lilykiss cannot be held responsible for colour differentiation. Each colour run may be slightly different as this is the nature of printing, but only marginal. Our wooden designs will vary slightly with each run - given we are using a natural product like wood, each grain and colouring is slightly different, which to us, is part of the beauty of working with this material. No two pieces will be the same.
Cancellation / Refund Policy
There is a $150 cancellation charge if you decide to cancel your order before approving your final proof (pdf). Once you final pdf is approved, there are no cancellations, and no refunds as we are at print.
Onscreen colours may appear slightly different from printed versions. Lilykiss recommends that a sample be purchased prior to placing an order. As every print run is different, the colour tone may vary ever so slightly from your sample to your final print run - this will be a minimal effect though. Wooden invitations will vary slightly in colour and grain - given we are working with a natural product, which is part of the beauty of working with a resource like wood, no two invites are the same.
Lilykiss will deliver all products via Australia Post standard post. Please allow ample time for delivery. Urgent or special deliveries can be accommodated at an extra cost. Overseas delivery costs will be quoted on order. Lilykiss packages products to ensure they are protected and ready for transportation, we cannot however be held accountable for Australia Post services, once your package leaves our care the postage is not our responsibility. We supply you with a tracking number so you will be able to see where your order is, we have never had an actual order lost.
Design will obviously vary for some designs that are based on couples names/initials but the style will be the same - we sculpt each design with care to make sure the best, most effective layout is achieved.
All copyright is wholly owned and reserved by "Lilykiss", no part may be reproduced in whole or part under any circumstance.
Proofs and changes:
A fee will apply to any of the following requests:
We do our best to keep our pricing affordable. But due to multiple factors, like our printers or external resources increasing their prices, we reserve the right to increase or decrease our prices at any time, without any notice.
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